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PRODUCTS
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CONTACT INFO
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Black Cat Marketing
483 Green Lanes
London N13 4BS
020 8133 2623
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PAYMENTS & DELIVERY
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Returns Address:
Black Cat Marketing Ltd
483 Green Lanes,
Palmers Green,
London,
N13 4BS,,
UK
If you wish to return an item for any reason you must contact us via our contact page on the website or by writing to us at the above address
All written communication must be within 14 days of receipt.
If products are to be returned they must be returned within 7 working days from date of receipt. They must be returned in original packaging and unused condition. Returns must be paid for by the customer and replacements will be sent out on date of receipt of return.
Products must be returned unused in a clean, sanitised and hygienic condition, if we do not feel your return meets these standards then the item will be returned to you and no refund will be given.
If we believe your return to be of a satisfactory standard, you will be offered the choice of either a refund, replacement of item or a credit note. Refunds, Refunds are given excluding our postage and packaging costs. We will not reimburse any delivery costs you have incurred upon returning your item to us.
Lingerie
Regrettably we cannot accept returns of any of our lingerie lines*
Tracking your order
Your unique order tracking number can be emailed to you upon request. Alternatively you can check your tracking number on the Royal Mail web site http://track.royalmail.com/
Haven’t received you order when expected?
If your order doesn’t arrive when expected please contact our Customer Service Department, 020 8133 2623.
Please be aware that fetishboudoir.co.uk cannot be held responsible for orders delayed by incorrect address information supplied during the checkout process.
*Your Statutory Rights are not affected
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